TERMS OF SERVICE

Product Warranty

Our commitment to you is simple: If your writing instrument includes a manufacturers warranty, we will handle the warranty process for you. If your purchased item requires servicing, please contact us with a description of the problem, and we'll in turn contact you with a solution.

 

Shipping

We ship to addresses in Canada and the United States.

United States Customers

US customers are responsible for all applicable customs duties, tariffs, taxes, or Value Added Tax (VAT). These are typically collected by the carrier upon delivery.

US orders are shipped surface mail only.

Canadian Customers

Standard shipping rates apply, but note that there is free shipping within Canada on orders over $100.

 

Returns

If, for any reason, you are not completely satisfied with your purchase you may return it to us within 14 days of purchase. Please email to arrange a refund and return.